An Intelligent Operating Model is a dynamic system that leverages data and analytics to evolve continually. It empowers organizations to quickly adjust their capabilities and resources in response to changing strategic priorities, market disruption, and emerging opportunities. At its core, an intelligent operating model is digital and technology-driven, guided by a clear sense of purpose to achieve sustainable growth and impact.

The COVID-19 pandemic has significantly accelerated the rate of disruption, leading to significant shifts in customer behavior and market dynamics. In response, companies are increasingly recognizing the need for agility and resilience to effectively navigate these changes. Many executives now believe that a complete reimagining of their operating models is necessary, while the vast majority express concerns that their current models may not be capable of keeping pace with the evolving landscape and may even jeopardize their organization’s survival.

Prepolitan has identified five key characteristics that organizations need to cultivate in order to gain agility and resilience. These characteristics are: Human: Designing processes, structures, and systems with the needs of employees, consumers, and stakeholders in mind. This means providing continuous learning opportunities for your people .Liquid: Building structures that seamlessly connect people, processes, systems, and assets from across the ecosystem. Enhanced: Providing the practices and skills necessary to ensure that humans and machines can enhance one another. Living: Implementing flexible ways of structuring and organizing work to adapt to the market through nimble, self-organized teams. Modular: Creating independent, discrete businesses or capabilities that can be easily integrated into multiple operating models, enabling organizations to respond faster to customers.

There is no universal solution to achieving organizational agility and resilience. Instead, leaders must identify the model that best aligns with their strategy and organizational context. Through leveraging data insights and transforming work practices, processes, and systems, organizations can gain agility and resilience, enabling them to respond to customers more effectively and achieve sustainable growth in the long term.